物流政策

The process of preparing for your party starts days in advance and our schedule is in high demand. Please note that all orders are non refundable. No refunds will be provided for any payments made on the order no matter the amount, or regardless of the situation. 

If cancelled or postponed at least 7 business days in advance, we will happily transfer any payment made on that order to another order within 6 months from that date. Otherwise, we could only refund 60% of your order if a cancellation is insisted, regardless of the circumstances (including a Covid related lockdown). Any changes on delivery / pick-up location and date would be subject to a service charge. Such charge is based on the complexity of the change and the resources needed to process it in addition to any other applicable fees. We recommend that customers carefully review their order before submitting it. Please contact us as soon as possible if you need to make any changes to your order.

Once picked up, customers accept all responsibility for the transport of any product to their location. We will not give refunds if there is a mishap during transit. We are happy to advise all our customers as to the best way to transport their cakes should they ask for it, but it is the customer’s responsibility to exercise extreme care when moving and transporting their cake.

We do all that we can to make sure that your order is decorated to the specification on your written order form. Upon pick-up of your cake, adjustments can be made for an additional charge if it was not stated on your original order.